If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.
Please note that you are responsible for the costs of returning items.
Some items cannot be returned, including:
- Items which are personalised or customised to your specifications
- Gift Certificates
(*) The day on which you acquire, or a third party other than the carrier as indicated by you acquires, physical possession of the goods.
If your order arrives damaged or defective, please see below.
Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply email us a report of the damaged item to:
If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of receipt back to us.
You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.
If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip.
Please also see our Online Ordering Terms & Conditions